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CALL CENTER CLARIFICATION TEXT

Personal data of persons who contact the Company via phone call will be stored and processed by Kobi Uluslararası Tanıtım ve Dağıtım Hizmetleri Sanayi Ticaret Anonim Şirketi ("Company") as a data controller in accordance with the Law within the scope of the Law on the Protection of Personal Data No. 6698 ("Law") and will be transferred to third parties in cases and to the extent permitted by regulations.

1. RELEVANT PERSON

The relevant person within the scope of this Clarification Text is all real persons who call the Company call center line.

2. THE IDENTITY OF DATA CONTROLLER AND ITS REPRESENTATIVE

You can contact the Company Contact Person via the e-mail address kvk@turkishexporter.net for your questions regarding the processing of your personal data.

3.PURPOSE OF PROCESSING PERSONAL DATA, LEGAL REASONS FOR THE PROCESSING AND COLLECTION METHODS

In this Clarification Text, the name, surname, TR Identity number and similar identification information of the persons who call the call center line during the phone call are processed for the purpose of addressing the person correctly, phone number, e-mail address and similar contact information, for the evaluation of the conversations and for returning back, and conducting storage and archiving activities for the purposes of using audio recordings as evidence in future disputes by the Company by the authorized institution in order to protect the public health. In accordance with the Law No. 6563 and Relevant Legislation, all your interview and audio recordings obtained during call center calls are kept for 3 years.

4. TRANSFER OF PERSONAL DATA

Personal data of data owners are shared with authorized public institutions and organizations and companies providing information technologies and archive services as limited to the documents and purposes requested by business partners and solution partners and related public institutions and organizations in order to provide the necessary communication with the people who apply to the Company with a request for information or assistance.

5. SHARING YOUR PERSONAL DATA WITH THIRD PARTIES ABROAD

Your personal data may be shared with abroad within the framework of keeping the e-mail service infrastructures of the e-mail contact addresses sent to the relevant persons in the data centers located abroad.

6. YOUR RIGHTS UNDER THE LAW

If, as personal data owners, you submit your requests regarding your rights to the Company in a confirmable form by filling in the Relevant Person Application Form published on our website with the methods specified in the form, or in writing with another document containing your mandatory information in the application form, or by using the registered electronic mail (KEP) address, secure electronic signature, mobile signature, or the e-mail address previously notified to the Company by the relevant person and registered in the Company's system, the company will conclude the request free of charge as soon as possible and within thirty days at the latest, depending on the nature of the request. Within this context, personal data owners have the rights to learn whether personal data has been processed, to request information regarding it if their personal data has been processed, and the other rights listed in Article 11 of the Law. You can find detailed information about your rights regarding your personal data and your processed personal data on our website.

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